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بواسطة Airbnb في 15 ديسمبر 2017
وقت القراءة: 4 دقائق
تم التحديث بتاريخ 21 يوليو 2023

أبرز النقاط

  • Write an accurate, detailed Experience page to help guests feel prepared

  • Communicate with guests and answer any questions ahead of time

  • If you ever need help, our Customer Service and Trust and Safety teams are standing by 24/7

We want to make sure you feel empowered and supported in sharing your unique talents and passions as safely as possible. Consider the tips below about how to keep your guests safe and increase the likelihood they have a great time.

Set detailed expectations

Informing potential guests about what to expect—even before they book—goes a long way in helping guests feel prepared and taken care of. It's a good idea to use your Experience listing page description to its fullest, and be detailed about any necessary physical requirements or safety measures that guests should take in advance.

It can help to put yourself in your guests’ shoes and think about what questions they might have. For example: 

  • Is your activity particularly strenuous? 
  • What type of equipment or supplies will you provide?
  • Should guests come prepared with sun protection, hiking shoes, or any other supplies? 
  • Should people with certain allergies take special precautions?

Get to know your guests in advance

You can take advantage of our on-platform messaging tool to get to know your guests ahead of time. It’s there for both sides to ask each other questions and to set clear expectations. 

The day before your Experience, we recommend sending your guests a reminder message through the app that includes information about safety. This will help make sure they come prepared.

Connect with Hosts in your area

Consider joining or starting a local Experience Host Club Facebook group to get insider access to Airbnb news, exchange hosting advice and safety tips, and find out about virtual or in-person meetups near you. Go to the link above, then filter the map by ‘Experiences Host’ and your location.

Host responsibly

All Hosts are required to attest they are in compliance with local laws. Discover our responsible hosting resources, which may be helpful in learning about guidelines or requirements relevant to hosting an Experience on Airbnb.

Follow our COVID-19 safety requirements for Experiences, including our cleaning guidelines for Hosts, and make sure you also review and follow any additional cleaning guidance from government or health authorities in your local jurisdiction.

Avoid scams

Fake or misrepresented users and Experiences have no place in our community, and we deploy a multi-layer defense strategy designed to reduce these kinds of scams. You’ll be best protected if you stay on our secure Airbnb platform throughout the entire process—from communication, to booking, to payment.

Protect yourself and your guests

Experiences liability insurance provides coverage to Hosts, which is primary liability insurance coverage for Experience Hosts’ liability to a third party in the event a guest or other third party suffers bodily injury or property damage during an Experience. The coverage provided is up to $1 million. Coverage eligibility depends on the type of Experience you are hosting. Please note that terms, conditions, and exclusions may apply.

If in doubt, reach out

Our Customer Service and Trust and Safety teams are standing by 24/7 in 11 languages to help make things right. With offices spanning the globe, our Trust and Safety team is made up of support agents, engineers, data scientists, law-enforcement liaisons, victim-advocacy specialists, insurance experts, and moreall working together to help better protect our community.

You can always reach out. In the event of an emergency, always call local emergency officials before reaching out to us.

Host damage protection, Host liability insurance, and Experiences liability insurance don’t cover Hosts who offer stays through Airbnb Travel, LLC, or Hosts who offer stays or Experiences in Japan, where Japan Host Insurance, and Japan Experience Protection Insurance apply. For Hosts who offered stays or Experiences in mainland China, the China Host Protection Plan applies. Keep in mind that all coverage limits are shown in USD.

Host liability insurance and Experiences liability insurance are underwritten by third-party insurers. If you’re hosting in the UK, the Host liability insurance policy and Experiences liability insurance policy are underwritten by Zurich Insurance Company Ltd. and are arranged and concluded at no additional cost for UK Hosts by Airbnb UK Services Limited, an appointed representative of Aon UK Limited, authorized and regulated by the Financial Conduct Authority. Aon’s FCA register number is 310451. You can check this on the Financial Services Register by visiting the FCA’s website or contacting the FCA at 0800 111 6768. The Host liability and Experiences liability policies within AirCover for Hosts are regulated by the Financial Conduct Authority. The remaining products and services are not regulated products arranged by Airbnb UK Services Limited. FPAFF613LC 

Host damage protection isn’t insurance and isn’t related to Host liability insurance. For listings in Washington State, Airbnb’s contractual obligations under Host damage protection are covered by an insurance policy purchased by Airbnb. Host damage protection is subject to terms, conditions, and exclusions.

أبرز النقاط

  • Write an accurate, detailed Experience page to help guests feel prepared

  • Communicate with guests and answer any questions ahead of time

  • If you ever need help, our Customer Service and Trust and Safety teams are standing by 24/7

Airbnb
15 ديسمبر 2017
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