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Save time sending common messages to guests by creating quick reply templates. Your templates can be personalized with shortcodes that dynamically fill in guest, reservation, and listing details.

The benefit of quick replies

Having a set of customized quick replies makes hosting with a team more efficient as you’re all using the same standards for guest interactions. Plus, all of your quick replies are accessible in your team’s shared inbox.

You can use scheduled messaging to send your quick replies automatically, based on a trigger, like a new reservation, check-in, or checkout.

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Shortcodes

Shortcodes are placeholders that dynamically fill in guest, reservation, and listing details when the message is sent to the guest. You’ll need to have the corresponding information in your listings, such as check-in and checkout times, otherwise the shortcode will display as unavailable in the message. Here’s the full list:

• Guest’s first name
• Guest’s last name
• Guest’s phone number
• Check-in date
• Check-in time
• Checkout date
• Checkout time
• Total trip price
• Average nightly price
• Cleaning fee
• Listing name
• Listing address
• Listing city
• Wi-fi name
• Wi-fi password
• Confirmation code
• Directions
• Check-in Instructions
• House Rules
• House Manual
• Guidebook
• Getting around
• Guest Access
• Guest Interaction
• Guest city
• Guest country
• Neighborhood
• Number of guests
• Number of nights
• Number of bathrooms
• Number of bedrooms
• Number of beds
• Primary host first name
• Primary host last name

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